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Financial services


Financial services

Success in financial services demands a continued focus on building the capabilities, culture and digital smarts to maximise value to shareholders (or members) and create a great customer experience.

  • The right capabilities – across people, systems and relationships – to build a strong organisation
  • The right culture – mix of behaviours, ethics and incentives – to drive sustainable success
  • The digital smarts – accessibility of technology and information – to embrace the rise of FinTech and support rapid product development in response to customer needs.

We can help

Nous has experience working with a diverse range of large and small financial organisations including:

Major banks

  • Developing strategies to identify and leverage opportunities in Australia and internationally
  • Designing and implementing new service delivery models, including channel optimisation and process redesign
  • Developing strategic and adaptive leadership skills to navigate periods of rapid change
  • Designing and supporting the implementation of leader-led cultural transformation.

Wealth managers and superannuation funds

  • Formulating responses to regulatory change, including required changes to business model and pricing
  • Developing new organisational structures aimed at growing funds under management, member numbers and pension member numbers
  • Developing leadership capability to integrate a portfolio of separate businesses and support significant revenue increases over a short period of time
  • Developing a fully costed international operating model to enable overseas expansion.

Insurance companies

  • Designing and delivering bespoke leadership programs with a focus on shaping culture
  • Designing and embedding engagement strategies to deliver mutually beneficial outcomes for companies and their customers
  • Developing organisational structure to support changing strategy.

Member owned financial institutions and their peak bodies

  • Providing strategic advice and recommendations on potential merger partners
  • Advising on possible changes to service delivery models and organisational structure
  • Developing strategies to build success in more competitive markets.

Service providers to the financial services sector

  • Developing bespoke operating models for corporate services and generating substantial cost savings
  • Developing strategies that balance the need to strengthen existing operations and expand into new service offerings.

Many of our financial services experts have previously held senior roles in banking and finance organisations and can offer an experienced perspective on the challenges you are facing.

Get in touch for more information.

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