Accelerating digital transformation in government

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Accelerating digital transformation in government

Nous partnered with a major state government department to develop a vision and roadmap to accelerate digital transformation.

A major state government department sought to accelerate digital transformation

Nous was engaged to develop a vision and roadmap to support this. To create the plan, we leveraged existing knowledge as well as desktop research on successful digital government programs in other jurisdictions.

We worked to understand public priorities for a digital government

To complement the extensive desktop research, Nous designed and ran a fusion room with around 100 citizens from across the state. The fusion room was a highly engaging workshop comprising six different activities to identify and understand public priorities and concerns in relation to a digital government.

Another key feature of our approach involved the use of a hypothetical target operating model to shape an initial vision that could be refined based on the research and analysis. Our proven transformation framework was also used to guide the assessment of best practice.

The key stages to our approach:



We uncovered a series of critical enablers for successful transformation

Nous identified and articulated a series of critical enablers for successful digital transformation based on best practices from leading jurisdictions. These recommendations represented a bold and challenging approach to establish the state as a leader in digital government and enable the department to successfully use digital initiatives to modernise service delivery, build capacity and increase operational efficiency. This project delivered a compelling, achievable and measurable vision for digital government that was embraced as a clear catalyst for change.

What other organisations can learn:

  • Create an executive-led specialist digital team to scan for digital opportunities and challenge traditional thinking.
  • Establish business executive accountability for digital innovation, so that initiatives are based on business outcomes, not technology.
  • Secure dedicated funds as an incentive to identify and solve problems using digital solutions.
  • Put an innovation process in place to evaluate, manage and scale up the pipeline of digital ideas.

Key people in this project

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