A transport regulator engaged Nous to develop and implement an organisation-wide strategic, corporate and branch planning framework. The intent of the framework was to transform the organisation into a modern outcomes- and risk-based regulator. The client enlisted Nous to implement a framework and process that included intelligence gathering and stakeholder consultation to inform the design of regulatory interventions.
Nous worked iteratively with the steering group to develop the framework and process. We:
The resulting framework encompassed inputs, long- and short-term branch-level planning, budget and capability alignment, and an evaluation and reporting tool. It also allowed the organisation to prioritise regulatory design and intervention by risk to safety.
Nous developed a finished regulatory model for the client to use immediately and a process to develop its own future corporate and strategic plans. The client acknowledged the process was a significant step in transforming their organisation to become data-driven and risk focused. The framework is being used to drive iterative improvement and to highlight the gaps it still needs to address to be a best practice regulator. This has allowed the client to present a narrative to both internal and external stakeholders regarding the targets, impacts and results to improving safety.