The Western Cape Communities Trust supports 11 Traditional Owner groups and Indigenous communities in western Cape York, Queensland. It supports these remote communities across culture and country, community wellbeing, social development, economic development and corporate management.
The Trust saw that in Napranum, a community it served, services were not meeting the full needs of the community. The Trust was seeking fresh ideas for a service delivery model in Napranum that would better respond to community need, improve engagement with young people and increase health and wellbeing.
Successful service delivery needs to closely involve the people it is intended to reach, so Nous took a community-centred approach to designing the model.
Working in partnership with the Police Citizens Youth Club (PCYC), Nous consultants with experience in Indigenous communities undertook two week-long visits to meet with community members, local service providers and community leaders.
During these visits we spent time with people in the environments in which they were most comfortable, taking time to build connections and appreciate the context in which services are delivered. Spending time in the community enabled us to understand how the community worked and the issues faced by individuals and families. It also allowed us to meet with a range of people, including elders and service providers, and have multiple conversations over a longer period, revealing deep and rich insights.
This meant we could develop the service delivery model while understanding community need, rather than starting with services or funding sources and adapting those to the community.
These valuable consultations helped us to identify community needs, as well as the overlaps and gaps in existing services. Using this information, we developed a services map that showed the most suitable way to meet community needs.
Nous worked with PCYC to design a bespoke service delivery model, including strategies to build an active and resilient community, connect to culture, give kids a good education, improve access to employment opportunities and support community members. New programs under the model included a breakfast club for children to attend before school, structured sport activities run after school and in school holidays, and exercise and nutrition programs.
Nous developed a business plan for the delivery model, including a portfolio of activities and service delivery partners.
Following approval from community stakeholders, the service model is being implemented. The implementation will be closely monitored, and the business plan and service model iterated and refined with the community in a continual active learning process. The model has been designed for the whole community, with programs targeting up to 500 attendees each year.
Find out how Nous can help address your organisation's most complex challenges