Our client was the Australasian division of a global defence and commercial contractor.
As it prepared for the next phase in its growth story, the organisation engaged Nous to review and reorient the organisation’s strategy to capture market opportunities and emerging customer demand and then to design an operating model and organisation structure to achieve the strategy.
To shape the model and organisation structure, Nous ran a three-month program that featured significant executive engagement.
In this program we developed the value chain underpinning the core business and identified key capabilities required to govern activities and deliver quality services, assessed operating model maturity (evaluating more than 20 capabilities), defined the desired target state for critical capabilities and costed the priority projects that would bridge the gap.
We undertook an environmental scan to identify five factors against which we evaluated strategic growth opportunities:
In parallel, Nous worked with the CEO and a small advisory group to design the operating model and organisation structure, applying Nous’ proven six-step process to:
We worked intimately with the core transformation team throughout to ensure communications and change were carefully and purposely managed.
The operating model and organisation structure, which were aligned to the organisation’s strategy, are now being implemented. Our close collaboration with the CEO, rigorous design processes, and frank and transparent engagement developed the CEO’s deep understanding and confidence in the process, and a clear narrative to take to the board and staff.
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