Our client is a forward-thinking city-based university with an ambition to better meet the digital needs of contemporary students.
Universities are under pressure to provide a digital service that matches the expectations of young people accustomed to live streams, responsive technologies and instant access to resources. A university commissioned Nous to define the requirements for a digital platform to meet these expectations.
Nous used human-centred design and rich data analysis to understand how students navigated the university’s existing digital infrastructure, then co-designed a new digital platform.
First, we conducted qualitative and quantitative analysis to understand students’ needs, wants and feature usage. This involved:
Then in an extensive co-design process, we engaged students, academics and professional services staff to detail requirements for a new digital platform. This involved:
The university is now implementing Nous’ proposed best-in-market platform, along with our recommended internal resourcing requirements, change management and accompanying communications. This is improving service delivery and reducing costs.
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