The Administrative Appeals Tribunal (AAT) independently reviews a wide range of decisions made by the Australian Government.
Following a restructure, the new AAT sought to improve the experience of internal and external users and enhance its effectiveness and efficiency in hearing and triaging cases.
Nous worked with AAT to develop a new digital strategy using a fast strategy approach across three sprints. We:
Our strategy outlined challenges for the Tribunal and users from external agencies, departments and applicants, including a visually engaging journey map, a representation of the future state digital architecture, and 14 digital initiatives to achieve this state, including costings and benefits.
The new digital strategy can improve the user experience of AAT stakeholders by:
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