Nous partnered with a 'big four' bank to develop a new employee on-boarding process and service design blueprint to enhance the employee experience.
In the context of a broader recruitment review, the bank engaged Nous to develop a positive contingent employee on-boarding process and service design blueprint to enhance the on-boarding experience. Nous used a human-centred design approach to hone in on the employee experience.
Nous engaged representatives from four key user groups over four weeks to create a service design blueprint.
The ‘design sprint’ process involved:
Nous presented the service design blueprint to the bank, along with the wireframe concepts. The bank reported that the solution not only provided immediate value, but also had obvious ties into the broader recruitment solution under development.
Implementation of the solution will help the bank both improve the experience of new employees, and fast track their ability to make meaningful contributions to the businesses success.
Find out how Nous can help address your organisations most complex challenges