Nous worked with a state government department responsible for community housing services.
In a crisis, housing support helps keep women and their children safe. Services include refuges, motel rooms and short-term supported accommodation. The government department enlisted Nous to review its housing support program.
Nous looked at the process and outcomes of five housing support services, which provided immediate support to women and children to be placed in motels for immediate safety. Our evaluation included:
We conducted interviews in a safe place or over the phone, according to client preference. The interviews were easy-going, respectful and supportive, eliciting valuable feedback on what customers valued in the service model and what they thought could be improved.
We formed a detailed picture of how the model had been implemented across sites and identified lessons for policy-makers designing future housing support services for women and children escaping domestic and family violence. Lessons included:
Find out how Nous can help address your organisation's most complex challenges