Our client was a central state government department.
To advance the operating model Nous had developed, the department sought our assistance to drive implementation.
Nous was engaged to develop an implementation plan for an incoming change leader, to provide advice on three new deputy director-general positions, to review a specific division in line with the new operating model for an incoming deputy director-general, and to develop a more collaborative culture.
Nous helped the department with four implementation activities:
The department’s deployment of the new operating model was guided by the implementation plan Nous delivered, our advice on the new deputy director-general positions, and a series of priority actions and insights defined as part of the division review.
The department succeeded with transition of its new senior leaders into their roles and its new operating model has delivered improved outcomes for citizens.
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