Our client is a public trustee company with over $60m revenue. The organisation provides legal and financial services to citizens and thereby security and peace of mind in difficult times.
Faced with escalating costs and flat revenues, the organisation sought a new target operating model that would turn around this trend and cut costs while delivering a more compelling customer value proposition to the market.
Nous worked with the organisation over nine weeks to analyse its entire business and build a new, clear target operating model to transform its performance. We:
We also developed a comprehensive change management approach and benefits realisation framework – including targets, processes and systems – that addressed products, workforce, leadership, culture and core processes.
Our business transformation resulted in over $4m net financial improvement per annum against a target of $3.09m. The organisation has also reported improvements in employee engagement, turnover and absenteeism; operational performance; and client experience, due to lower costs, less cycle time and higher quality services.
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