The Victorian Department of Economic Development, Jobs, Transport and Resources (DEDJTR) works to improve the lives and prosperity of Victorians by sustainably growing Victoria’s economy and employment and fostering innovation, creativity, productivity, investment and trade.
DEDJTR sought to develop policy and regulatory options to make it easier for small retail businesses to operate in Victoria; where they were hindered by inappropriate, inefficient and ineffective requirements. They particularly sought improvement to information access, approval processes and food safety regulations.
Nous Group (Nous) coordinated and developed a design sprint for each hotspot area. The sprints included participants from all system components to obtain rounded perspectives, insights and ideas. Each sprint blended system, service, product and organisational design to develop, test, iterate and build out system-level solutions in less than a week. Through these sprints we developed a solution that led to a redesign of the end-to-end small retail business experience; through system, product and service design.
Our solution is being implemented throughout Victoria through the Small Business Regulation Review (Retail Sector) Draft Action Statement, which is now published for public comment, and which incorporates all of Nous’ solutions. It can be found at this link.