Yicheng (Calvin) Lee

Yicheng (Calvin) Lee

Director

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Calvin is a business transformation consultant with over ten years of experience across government, health, education, financial services, aviation and utilities in Australia and Europe. He specialises in enterprise-wide transformations that are driven by digital and customer experience imperatives; including the digitisation of business models and products, deployment of new core technology platforms and reimagining customer experiences.

Influential work

  • Led the development of a digital transformation program for a large Australian children’s charity to accelerate and reduce the cost of digitising its operating model
  • Led a customer experience transformation at a government ICT provider, undertaking extensive customer research and collaboration to redefine the organisation’s value proposition, customer outcomes and customer experience
  • Led the development of the future state student experience for a Group of Eight university to unify the delivery of its student value proposition and all student support and service initiatives
  • Worked with one of Australia’s largest wealth managers to design and deploy an international award-winning digital wealth management platform
  • Led the digitisation of lending products at a major Australian bank, delivering increases in customer acquisitions and savings in bad debt avoidance and operational cost savings.

Outside of Nous

Calvin has had a colourful career: he was a paramedic and infantryman in the army, a technology consultant and a co-founder of a funded e-commerce company. He is currently an advisor and consultant to a handful of digital start-ups.

Calvin holds a Bachelor of Applied Finance from Macquarie University.

In his spare time...

Calvin used to ride and work on his Buell motorcycle. Having recently started a family, he now prefers less time-consuming activities like hobby electronics, photography and hiking with his family.