Prior to Nous Carolina managed the strategic design for disaster recovery in Victoria, applying trauma-informed approaches to human-centred design to develop digital tools, programs, and services supporting community-led recovery. She worked for the Victorian Department of Transport, leading the development of meaningful experiences for transport customers and working with multi-disciplinary teams and key stakeholders like transport agencies and operators to focus on the customer through the identification, prioritisation, and alignment of customer value propositions, outcomes and journeys. She also worked at Belcorp – Top 10 Global Direct Sales Company – developing innovation and product development projects for prestige and mass consumer markets.
Carolina holds postgraduate studies in marketing from Los Andes University (Colombia) and a Bachelor of Industrial Engineering from Javeriana University (Colombia).
Carolina enjoys spending time with her family and on cultural/adventure traveling, exercise and reading. Well-being and sustainability are at the core of how she lives her life.