Erica Mills

Erica Mills

Director

Connect on LinkedIn Get in touch
Back to all people
Erica is an executive adviser with over 18 years’ experience in private and public sector transformation and organisational design. She is highly proficient in leading optimisation and innovation activities across functions from supply chain to human resources. Her recent roles have centred on maximising human capital return through end-to-end operating model design, applying agile principles and human-centred design to optimise business performance. Seasoned in challenging legacy ways of working, Erica develops and implements people-focused strategies to uplift capacity and reduce risk.

Influential work

  • Designed and delivered a Queensland-wide early career teacher professional support initiative focusing on beginning teacher capability improvement, retention and wellbeing;
  • Led the restructure and organisation design of an ASX-listed merged Insurance Portfolio Management Office (PMO) function, delivering a 15% increase in engagement
  • Shaped a series of transformational initiatives including organisational design, mergers and acquisitions due diligence and operational readiness for a ‘top four’ bank, delivering broad stakeholder support and new, successful operating models
  • Managed the post-merger integration of two health funds from an operations and system perspective, delivering on all key performance indicators while maintaining team engagement and business continuity
  • Redesigned a commercial insurance PMO to manage a strategic portfolio of work and guide executive investment decisions to support the three-year business plan.

Outside of Nous

Before joining Nous, Erica consulted to the Queensland Department of Education designing teacher professional support programs. Prior to that she worked as an executive manager of various PMO functions pre- and post-insurance consolidation at Suncorp. Erica has program managed a variety of transformation initiatives at Westpac and in South Africa ran her own supply chain and logistics software consultancy.

Erica is an accredited IECL coach and is an active member of her local C&K Kindergarten organising committee. She holds a Master of Science (Economics of Tourism) from University of Strathclyde, UK; and a Bachelor of Business Science (Honours in marketing) from University of Cape Town, South Africa.

In her spare time...

Erica enjoys bush walking and four-wheel driving with her family on weekends.