Originally from the UK and with extensive experience in energy efficiency, energy market liberalisation and environmental policy, a 2000 business trip led Franca to spontaneously emigrate to Australia. This was not the first time Franca has moved countries: she commenced her career with an IBM subsidiary working in Rome, where she acquired computer programming and systems analysis skills. She joined National Australia Bank following her arrival in Australia and worked across Retail, Business and Private Banking in customer relationship management analytics, segment marketing and product development roles. Most recently, Franca was at Medibank, where she gained in-depth experience in product and pricing management, systems delivery, regulatory compliance, customer-facing functions and health provider commercials. She is driven by doing what’s right for customers, relentlessly pursues impact and has a servant-leadership mind-set.
Franca holds a Master of Business Administration from Southbank University London; a Postgraduate Diploma in Strategic Marketing from the Institute of Marketing, UK; and a Bachelor of Arts (Honours) from the University of Westminster. She is a member of the Australian Institute of Company Directors and has undertaken the AGSM Leadership Programme, and the Williamson Community Programme at Leadership Victoria.
Franca enjoys immersing herself in all cultural aspects of travelling, like learning to salsa in Cuba. She speaks Italian and French and enjoys doing anything creative, pilates and theatre-going.