Jared Norris

Jared Norris


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Jared is an accomplished strategy consultant and trusted adviser with over 15 years’ experience. He leads strategic, digital and operational projects to improve customer experience, develop product/service design and deliver strategic outcomes. He has broad experience across many industries including technology, financial services, utilities and the public sector. Jared’s strength is in working with executives to combine different methods and tools to deliver strategically aligned customer and commercial outcomes.

Influential work

  • Enabled a federal government department to prepare for a $328.4 million technology capability uplift by delivering a group strategy, Agile program governance, and intensive Agile project support
  • Delivered service improvements to a large advice dealer group using human-centred design (HCD), Agile and Lean tools to enable revenue and client growth targets
  • Supported a large health service provide respond to an open tender for a ~$100 million annual health services contract by leading the technology, HCD, reporting and risk response streams
  • Worked with the Head of TaskforceNQ to coordinate the health, social and economic recovery from the impacts of the COVID-19, helping secure $737M investment from the Queensland Government in the region
  • Redesigned stakeholder strategy and decision-making processes to improve cross organisational decision making for a complex liquid natural gas joint venture involving three international joint venture partners.

Outside of Nous

Before joining Nous, Jared worked in a range of private sectors in operational and transformational leadership roles. He delivered customer experience strategies, delivered end-to-end technology transformation and led business improvement programs nationally across multiple brands.

Currently, Jared is a sessional academic at the Queensland University of Technology (QUT) Graduate School of Business, where he teaches in the Digital Master of Business Administration (MBA) program on finance, leadership and strategy. He also volunteers his time on the board of allied health not-for-profit organisation where he has led and contributed to the board’s strategic, financial, digital and organisational restructure projects over the last three years.

Jared holds an MBA (leadership and strategy) from QUT, a Bachelor of Behavioural Science (psychology) from Griffith University and is a Justice of the Peace. Jared is a Certified Professional in Agile Project and Delivery Management (ICP-APM).

In his spare time...

Jared enjoys advising local technology start-ups to help them solve their burning issues, identify alternate funding mechanisms and get closer to their customers to grow their businesses.