Influential work
- Developed and implemented a service quality strategy for all customer-facing interactions in a large superannuation fund; providing a framework to measure, analyse, and improve customer experience
- Led a multi-disciplinary team to design, build and deliver a digital records management solution for an insurance claims team, eliminating information risks and improving efficiency
- Conducted financial analysis to determine the cause of unmet divisional targets, streamlining and simplifying sales lines; resulting in revenue and earnings before interest and taxes exceeding targets the following year
- Led a root cause analysis of a $1M medical product recall, including the implementation of an enterprise resource planning and improved supplier management strategies for leased medical devices
- Researched and presented new products to a senior leadership team to expand business offerings into new market areas.
Outside of Nous
Before joining Nous, Jared held several business improvement positions at QSuper in the operations and insurance divisions. Prior to that he held multiple leadership and business improvement roles at United Technologies Monitored Solutions.
Jared holds qualifications in business administration, behavioural science, and superannuation. He has also worked with local not-for-profit boards to assist in developing new strategic directions; including helping develop new service strategies for those facing new funding challenges with the roll-out of the National Disability Insurance Scheme.
Jared is also a justice of the peace, and volunteers time to support the Ubuntu Linux community with administrative and technical support.
In his spare time...
Jared enjoys reading about and debating socio-political trends with friends. He is also interested in technology – particularly open source software and the ‘internet of things’.