Jared Norris

Jared Norris

Senior Consultant

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Jared is an accomplished strategic advisor and business performance practitioner. He has broad experience in developing and implementing strategy, applying fit-for-purpose technology solutions, and leveraging human-centred design to create and enhance product and service offerings. He has worked extensively in strategy development, operational leadership, service transformation and business analysis in the private and not-for-profit sectors across financial, health and customer service industries.

Influential work

  • Partnered with a Queensland local council to reshape its customer engagement strategy using human-centred design to improve transparency
  • Developed and implemented a service channel strategy for all customer-facing interactions in a large superannuation fund, providing a framework to measure, analyse and improve customer experience
  • Led a multi-disciplinary team to design, build and deliver a digital records management solution for an insurance claims team, eliminating information risks and improving efficiency
  • Facilitated a public hackathon with a national organisation to develop prototypes to assist visually impaired people interact better with their environments
  • Led a root cause analysis of a $1 million medical product recall, including the implementation of an enterprise resource planning and improved supplier management strategies for leased medical devices.

Outside of Nous

Before joining Nous, Jared worked in private companies in operational leadership roles (of more than 100 employees) and internal business consulting roles. Jared holds positions on two boards: the board of an allied health not-for-profit organisation he is helping to transition to a new revenue base, and the advisory board for an education technology start-up that is scaling nationally. Jared is a justice of the peace and is an administrative and technical support volunteer for the Ubuntu Linux community.

In his spare time...

Jared enjoys keeping up to date on financial and socio-political trends online. He is also interested in technology, particularly open-source software and the internet of things.