Jinglu McLay

Jinglu McLay

Director

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Jinglu is a collaborative leader who instinctively applies structure to ambiguity and looks for innovative ways to address complex problems. She has extensive consulting experience and has led business transformation programs and delivered digital capability to various clients across the utilities and financial services sector.

Influential work

  • Led a digital optimisation initiative that transformed analytics and user experience research into actionable insights to increase return-on-investment, reduce cost-to-serve and improve customer experience
  • Led multiple teams to deliver a digital self-service portal for a major energy retailer
  • Proposed an operating model for a utilities distributor to strengthen internal strategic management capabilities and support future opportunities
  • Led a customer communications value chain assessment for a leading utilities retailer, including business case development and implementation of risk reduction initiatives
  • Helped a leading utilities retailer achieve operational excellence through a series of process, people and technology initiatives to reduce call handling times and improve customer experience.

Outside of Nous

Prior to joining Nous, Jinglu was a senior manager at Accenture leading transformation, optimisation and digital projects for private sector clients. She holds a Master of Business Administration from Melbourne Business School and a Master of Business Systems and Bachelor of Biomedical Science from Monash University. She is also a certified Project Management Professional practitioner.

In her spare time...

When time permits, Jinglu can be found enjoying theatre and live music; however, with a young family, it is now more often Beatrix Potter than Puccini.