Karen specialises in customer experience and service design and has a background in leading product development and customer experience teams. Her consulting expertise and industry depth stems from over six years’ professional services experience working with private and public sector clients, and over 15 years’ commercial experience leading marketing and product teams in large corporations.
Before joining Nous, Karen was design director, experience design at McKinsey and Company. Prior to this she was design director for two design consultancies, leading and delivering design projects. Karen has held various corporate roles leading product, customer experience and marketing teams in the health, utilities, aviation and agricultural sectors. She currently sits on the Board of Blue Dot Army, a not-for-profit organisation advocating for positive change for people affected by cancer. Karen has a Bachelor of Business from RMIT. She is a Certified Professional in Agile Project and Delivery Management (ICP-APM).
Karen enjoys yoga, overseas travel, being by the beach, making clothes and jewellery, and annual ayurvedic retreats in the south of India.