Megan Huisman

Megan Huisman

Principal

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With over 15 years’ experience in operational, people and project leadership, Megan has proven successful in defining and executing holistic change that enhances customer experience and streamlines processes to realise tangible business benefits and sustained cultural shifts. Megan leverages advanced skills in stakeholder engagement to excel in embedding transformation in resistant environments, aligning operations to strategic objectives and leaving a legacy of long-term performance and service improvement.

Influential work

  • Led a review of corporate services for a medium-sized Australian university, identifying cost savings and new ways of working and designing the implementation approach
  • Led the design and delivery of a service, culture and capability improvement program for a large Australian university; including establishing the program office, leading the mobilisation of the program, and embedding processes and standards for ongoing success
  • Led the design of a whole-of-institution student experience model to realise a Go8’s student experience strategy, applying customer and service experience design to create a distinctive and leading student experience
  • Led the development of a medium-sized Australian university’s 15-year strategy, articulating how the university would adopt lifelong, industry-embedded and student-led learning.

Outside of Nous

Prior to joining Nous Megan was the academic registrar and director, student services at The University of Wollongong. Here she provided senior operational leadership to 100 staff and was responsible for university governance and policy, student recruitment, student systems, administration and service. Megan has also held senior program management roles in Telstra.

Megan holds a Master of Business Administration from the University of Wollongong and a Graduate Certificate in Management from Charles Sturt University.

In her spare time...

Megan loves running; watching foreign films; and learning about leadership, coaching, self-improvement, health and wellbeing.