Megan Huisman

Megan Huisman

Principal

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With over 15 years’ experience in operational, people and program leadership, Megan has proven successful in defining and executing holistic change that enhances customer experience and streamlines processes to realise tangible business benefits and sustained cultural shifts. She leverages advanced skills in stakeholder engagement to excel in embedding transformation in resistant environments, aligning operations to strategic objectives and leaving a legacy of long-term performance and service improvement. Megan co-leads Nous’ work in organisational performance and leadership.

Influential work

  • Led a whole-of-university professional services transformation; including establishing the Program Office and Change and Communications, Service Design and Service Transformation teams; creating a $30 million savings opportunity
  • Led the design of a service, culture and capability improvement program for a Go8 university, establishing the program office and ultimately leading to $70 million in savings
  • Led the design and implementation of a national change program for over 100 hospital CEOs, including leading facilitation of workshops with CEOs to develop enterprise and change leadership skills
  • Led the design and implementation of a new national governance model for a large Australian social services organisation
  • Led the design of a whole-of-institution customer experience model to realise a Go8 university’s student experience strategy, including uplifting student satisfaction.

Outside of Nous

Prior to joining Nous Megan was the Academic Registrar and Director, Student Services at the University of Wollongong. Here she provided senior operational leadership to over 100 staff and was responsible for university governance and policy, student recruitment, student systems, administration and service.  She also held senior program management roles in Telstra.

Megan holds a Master of Business Administration from the University of Wollongong and a Graduate Certificate in Management from Charles Sturt University.

In her spare time...

Megan loves running, hiking, watching foreign films; and learning about self-improvement, health and wellbeing.