Nathan Jones

Nathan Jones

Director

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Nathan has extensive experience in the development and implementation of strategic improvement projects for blue chip clients across Australasia; including those in the insurance, banking, supply chain, manufacturing, utilities, aviation, telecommunications and health sectors. These projects have included full business transformations, organisational capability uplift, cultural change programs, and process improvement initiatives focused on growth, productivity and customer service improvement. Clients value his outcome focus, strategic thinking, integrity, and ability to distill business insight from complex systems.

Influential work

  • Developed and delivered the strategy execution stream (operating model, restructure, process re-engineering, capability uplift and cultural transformation) of a business turnaround for Amcor Corrugated across Australia and New Zealand
  • Ran the business implementation, organisation design, training, communications and change management components of a claims and supply chain transformation at CGU Insurance
  • Co-facilitated the development and delivery of the organisation change capability uplift approach for Australasia’s largest general insurer
  • Led a project to build a customer service-centric culture within the licensing and registration department of the Civil Aviation Safety Authority, resulting in a 250%+ improvement in multiple customer service metrics
  • Supported the ANZ Bank internal team in their roll-out of a process improvement tool that supported local implementation of productivity ideas across hundreds of branches.

Outside of Nous

Nathan has worked for IAG, Amcor and GWA and consulted to many of Australia’s biggest corporations. He has a Master of Business Administration from Melbourne Business School, a Graduate Diploma in Business from Monash University, and a Bachelor of Mechanical Engineering (Honours) from The University of Queensland. He was also a participant in the International Business Exchange Program at the University of Cape Town Graduate School of Business, and is a member of the advisory board of St Joseph’s School in Elsternwick.

In his spare time...

Nathan spends most spare time with his family. He is also a fan of most sports with a soft spot for rugby, and actively participants in yoga and bush walking.