Human-centred design: A fresh approach that can power Canada’s COVID recovery

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Governments across the world are turning to human-centred design (HCD) to solve some of their toughest challenges and drive quantifiable benefits for citizens and stakeholders. HCD can be used to understand problems and develop solutions with citizen groups impacted by COVID
Kelly Rowe Director, Nous Group

Human-centred designfresh approach that can power Canada’s COVID recovery

In this edition of NousCast Shorts we speak to Nous Principal Kirsty Elderton in Melbourne and Nous Director Kelly Rowe in Toronto about how human-centred design is transforming the way governments tap into the needs of citizens in crafting public policy, and how Canadian government agencies can put it into practice. 

You can find out more about Kirsty Elderton and Kelly Rowe on our website. Kelly and colleague Tess Lawley have written more about this topic on our website: “How human-centred design can transform government service delivery during COVID and beyond”. You can also connect with Kirsty and Kelly via LinkedIn. 

Guests:  Kirsty Elderton, Kelly Rowe

Host:  Ari Sharp

About NousCast Shorts

The NousCast Shorts podcast series brings you fresh thinking on some of the biggest challenges facing organisations today. Each episode of NousCast Shorts will feature a rapid-fire interview with a Nous consultant about an emerging issue in their area of expertise – in about the time it takes to have a cup of coffee. 

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